Customer health

Renewal risk and account recovery

Review customer health, adoption signals, support pressure, and action readiness from one success workspace.

Zephyr Health

At risk-8 this month

Owned by Maya Patel. Champion: Elena Ruiz, VP Operations.

74health score

ARR

£184,000

Enterprise annual

Renewal

Sep 18, 2026

2 days ago since last touch

Adoption

66%

118/180 seats active

Support

7 open

2 priority incidents

Score drivers

Explain why the account moved and what an owner should inspect first.

Core workflow adoption dropped 12%Three large teams stopped using approvals last week.
Two unresolved P1 ticketsEscalation owner assigned but no customer-facing update since Monday.
Procurement review pendingSecurity addendum was requested before renewal paperwork.