Northstar Labs will use the platform to coordinate onboarding, customer health, and renewal planning across implementation and success teams.

Customer data is processed according to the agreed data protection terms. The vendor shall use commercially reasonable efforts to keep the production environment available and monitored.

Priority support is available during business hours. Critical incidents are reviewed by the response team and communicated through the customer success owner.

The implementation team will prepare the workspace, confirm training materials, and hand the account to customer success after the launch review.