AI observability

Needs review

Agent run trace

Inspect model calls, tool spans, safety checks, latency, and retry decisions from one nested trace.

  • Support triage handoffNeeds review

    Customer support agent / 6840ms / $0.183

  • Invoice recovery agentCompleted

    Billing operations / 4920ms / $0.097

  • Workspace risk reviewFailed

    Trust workflow / 7210ms / $0.211

  • Support triage agent

    agent / 6840ms / Needs review

  • Classify ticket intent

    model / 1160ms / Completed

  • lookup_customer

    tool / 620ms / Completed

  • PII redaction check

    guardrail / 780ms / Masked output

  • Draft human handoff

    model / 2440ms / Completed

  • create_queue_item

    tool / 510ms / Queued

0ms
model tool

Support triage handoff

Classified a ticket, looked up account context, and drafted a handoff with one guarded tool call.

5 visible spansNo replay queued
Span
0ms2257ms4514ms6840ms

Support triage agent

Needs review

Routes the incoming enterprise ticket and prepares a human handoff.

6840ms$0.183
agentprodhandoff

Classify ticket intent

Completed

Identifies billing-impact urgency and extracts customer promises from the thread.

1160ms$0.044
modelclassification

lookup_customer

Completed

Reads plan, renewal date, account owner, and open escalation context.

620ms$0.002
toolcrm

Draft human handoff

Completed

Writes the escalation summary, next best action, and customer-safe notes.

2440ms$0.116
modelhandoff

create_queue_item

Queued

Creates a queue item with masked context and audit metadata.

510ms$0.001
toolqueue

Span inspector

Support triage handoff

Support triage agent

Routes the incoming enterprise ticket and prepares a human handoff.

Needs review

Duration

6840ms

Started at 0ms

Tokens

7.8k

Prompt plus completion

Cost

$0.183

Estimated span cost